Frequently Asked Questions

Find answers to our most common questions below. If you don’t see what you’re looking to find out, please visit our contact page or call our customer service at 855-467-8743.

How do I activate my Surgephone.com service?

The easiest way to activate your service is to visit SurgePhone.com/activate and enter the activation number located on the back of your SIM card. Our online activation process will guide you through the rest of the steps.

How do I insert a SIM card?

This depends on the make and model of your actual phone (in general, most are either under the battery or within a tray on the side of the phone accessible with a paperclip or thumbtack).

Since our SIM cards work with thousands of phone models, we’d recommend you Google “Insert SIM Card” and the model of your phone for more detailed instructions.

What does "Prepaid Wireless" mean?

Prepaid means exactly that: you’re prepaying your service beforehand instead of getting a bill at the end. Bonus? No surprises on your bill!

Why is SurgePhone so inexpensive?

Because we can be. And since our service uses one of the “major carriers” wireless tower networks throughout the United States, our low prices don’t mean anything other than being a smaller bill for you to pay. You could go pay more somewhere else, but you’re getting the same signal at then end.

Can I use a phone that I already have?

Of course. We are all for you bringing your own device, and the most common phones easily work with SurgePhone. This includes most unlocked, GSM devices.

Can I get a new phone number with SurgePhone?

Yes, you can request a new number when you activate your SIM card. You will need to enter your zip code and choose the option, “Get a new number.” A new number will auto generate based on the zip code and availability in your particular area code.

What network / cell towers does SurgePhone use?

We have a partnership with one of the big three wireless carriers (you know, the very familiar ones that you see all the ads for), so even though you’re paying less, you’re literally using the exact same towers and getting the same quality of service.

HOW DO I UPLOAD MORE MINUTES?

1. Online at https://surgephone.com/my-account/

2. Visit your local SurgePhone store. You can find a location here

How do I set my Surgephone starter APN settings?

Access the Settings menu
Wireless & Networks, More Networks, or Connections.
Select Mobile Networks
Access Point Names.
Locate and select the option to add a new APN
Name: T-Mobile
APN: Fast.t-mobile.com
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
MMS proxy:
MMS port:
MMS protocol: WAP 2.0
MCC: 310
MNC: 260
Authentication Type:
APN Type: default,supl,mms OR Internet+MMS
Default Android provides a text field to enter: default,supl,mms.
Samsung provides an Internet+MMS radio button to select.
APN Protocol: IPv4/IPv6
APN roaming protocol: IPv4/IPv6 or IPv4 only when roaming internationally
Turn APN on/off: Grayed out unless there are multiple APNs
Bearer: Unspecified
Press the Menu key.
Touch Save

HOW DO I SET MY SURGEPHONE UNLIMITED APN SETTINGS?

APN settings for 4G devices.
Access the Settings menu.
Wireless & Networks, More Networks, or Connections
Select Mobile Networks
Access Point Names.
Locate and select the option to add a new APN
Access the Settings menu.
Wireless & Networks, More Networks, or Connections
Select Mobile Networks
Access Point Names.
Locate and select the option to add a new APN
Name: ATT HSPA+
APN: phone
Proxy:
Port:
Username:
Password:
Server:
MMSC: http://mmsc.mobile.att.net
MMS proxy: proxy.mobile.att.net
MMS port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,mms,hipri
APN Protocol: Leave it to the Default one
Bearer: leave it to the Default one


ATT APN settings 3G devices

Access the Settings menu.
Wireless & Networks, More Networks, or Connections
Select Mobile Networks
Access Point Names.
Locate and select the option to add a new APN
Name: AT&T
APN: wap.cingular
Proxy:
Port:
Username: [email protected]
Password: cingular1
Server:
MMSC: http://mmsc.cingular.com
MMS proxy: wireless.cingular.com
MMS port: 80
MCC: 310
MNC: 410
Authentication type:
APN type: default,supl,mms OR Internet
APN Protocol: Leave it on the Default one
Click on SAVE or OK

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